Erika B.
Erika B.
Griffin, GAMember since June 2020

Reviews (1)

    • Jun 4, 2020
    • Verified Reviewer

    Trim Down Club

    Can't get back into account and haven't received anything to my email

    • Length of Use: Less than 3 months
    Overall Experience:

    I joined approximately 3 days ago and haven't been able to get back into my account. The password does not work and when I click "forgot password" it tells me that a link will be sent to reset. I have not gotten that link nor have I received the infamous welcome letter that I was supposed to get. I am starting to think this was a scam and will be contacting my credit card company to block the charges.

    Pros and Cons:

    • I thought I would like the meal planning option
    • After 1 day, I cannot get back on the site despite multiple attempts

    Bottom Line: No, I would not recommend this to a friend

    • Jun 7, 2020

      Company Response from Trim Down Club

      Hi Erika, I have just seen your review and I wanted to get back to you as quickly as possible. I am sorry that you are having an issue accessing your account. Sometimes the reset password email and welcome email get lost in the spam section of your email.

      If you haven’t received your access yet, you can email me your details and I’ll personally send you your login information as soon as possible. You can email me for direct assistance at

      If you are still not satisfied after giving our program a fair chance, just email me and I will refund your account.

      To your health and safety,

      Adam Feldman

      Director of Client Relations

      Trim Down Club

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