Reviews (1)

I decided to go with Vroom after I purchased another vehicle from Carvana. Carvana was great but Vroom had more inventory of the vehicle I was looking for. The sales team was nice and professional. Vroom uses FedEx vs DocuSign which take a little more time but that’s no biggie. When my vehicle arrived it was not clean, but that’s to be expected when traveling across the country, So expect to have to wash it and gas it up. Vroom takes 4 to 6 weeks for the registration process. Carvana took about two weeks. I still have not received my plates after almost 3 months, but COVID is playing a role in that. My biggest issue is with vehicle itself. After the 7-day return period, I noticed the vehicle was riding very bouncy and stiff. I took it in to the dealership and they acknowledged the issue, but said there was nothing mechanically wrong. The only fix would be to replace the shocks. So I did. Vroom's warranty would not pay because there was nothing mechanically wrong. A few weeks later, the engine started stalling and skipping. I took it in, a spark plug was cracked. Vroom would not cover it because it is a maintenance issue. This caused me to question their inspection process of their vehicles as displayed on their website "peace of mind for the road ahead". I understand that I signed the paperwork after I read the fine print but I have shelled out over $3000 to fix a vehicle that I have had less than three months. And I still don’t have my license plates. Purchased vehicle on 3/11/20.