Reviews (1)

We purchased a Jeep Grand Cherokee after looking for about 3 weeks online and every time we found what appeared to be a "good deal" it was sold when we called the dealership. I have never heard of Vroom but found out about it by searching for online vehicles. I immediately found one with low miles and a better price than I had found with all my previous searching. I called Vroom and asked about how it all worked. He assured me that if there was anything at all wrong with the vehicle, they would "cut you a check" to repair anything wrong that was not listed on the website. I must have lost my mind because I did not check the reviews prior to purchasing this $22k vehicle, however, I did purchase a warranty which was WAY cheaper than the quotes I had gotten only days before on a similar vehicle. After putting down my $500 deposit to "take it off the market", I did check reviews which were HORRIBLE - now I'm really sweating - do I take my chances of losing the $500 or pay for it and hope they will follow what they told me.

I paid for the vehicle, then they said it would take 10 days for the $800 delivery of my vehicle (came to find out later, these vehicles are located in Houston which is only 5 hrs away - I would have driven over myself and saved the money if I had known that was an option). Regardless, I stress the next week wondering if I have been ripped off and how hard will it be to get my money back. On day 6 I get an email that the vehicle will be here the next day, then later that day an email that said the vehicle had actually already been delivered - so I am stressing calling Vroom who assures me it will be the next day. Then I get a call from the driver who says he will be here tomorrow, that he is out of time on his driving so my Jeep will be "at his house" which stressed me out even more. The next morning it arrives and I am stressed out to the max until I see it - it was really nice - so the relief was immense. However, on the steering wheel where all the controls are located on one side, it looks like someone took a brillo pad and scrubbed off all the black finish leaving a large silver area that is very obvious when sitting in the driver seat. We tried to look online at the original pictures online but they were no longer available. We sent a message for them to "cut us a check" like the guy told us when we bought the vehicle to have this repaired. So they produce a picture of the steering wheel from the posting and tell me it was shown (however it looks like a glare and not a damaged area), so they refused to fix it - so I felt that was a little deceiving.

However - I really am impressed with the vehicle overall for the price, no haggling and great price on a warranty. I would definitely consider them in the future - easiest car purchase I have ever made - however, very stressful about not seeing it in advance.