Kathy L.
Arden, NCMember since June 2020

Reviews (1)


    • Jun 15, 2020
    • Verified Reviewer

    Nutra Thrive

    Updated review

    Update

    • Length of Use: Less than 3 months
    Overall Experience:

    I exchanged several emails with this company explaining the problem my dog had while taking Nutra Thrive. He had loose stools to diarrhea while on the supplement. Ultimate Pet customer service says a dog having a diarrhea response for 60 days from taking Ultra Thrive supplements is considered a NORMAL response for a dog beginning their supplement. That is not normal. Then causing the customer to spend out of pocket money, more than the return cost, to correct a problem caused by your product. My only request of Ultimate Pets was to waive the return of empty jars considering I spent that much to correct the problem the supplement caused. I rarely have the need to write a negative review, but when given the benefit of a doubt to do the right thing, this company has no sympathy for your pet's health. Three empty jars with no lids. Good grief.

    Pros and Cons:

    • No “pros” were specified in this review
    • Uncompromising
    • Failed to understand severity of the issue
    • Customer bares to cost to correct issues the supplement caused

    Bottom Line: No, I would not recommend this to a friend

    24 people found it helpful

    Link to this Review
    • Jun 18, 2020

      Company Response from Ultimate Pet Nutrition

      We are so sorry for the frustration. Our customer service team did issue you a full refund in the amount of $144.29 on 6/6. Please allow 5-10 business days for the refund to reflect on your bank account. I hope this helps. Feel free to email me directly at Shayne@ultimatepetnutrition.com if you have any further questions, comments, or concerns.

    • Previous review
    • Jun 9, 2020

    Bad breath didn't go away and poops stayed the same

    This product seems like it can be beneficial for some aspects of a dog's health. My dog is very healthy anyway. Except for his bad breath. He has excellent oral health so I know the odor isn't coming from his gums or teeth being the problem. So I was thinking this product could settle his tummy and resolve the bad breath. It did not. As for his stools, they're fine anyway but was hoping that with a settled tummy the ingredients it would really firm them up. Again, it did not. Unfortunately, the opposite occurred, the stools were less firm than before and he seemed to be having more trouble pottying. I had to discontinue the product at 60 days because the stools became soft and just didn't firm back up like they were before starting the product. He was "moving" in the wrong direction. Nutra Thrive just wasn't the right product for my dog.

    • Jun 10, 2020

      Company Response from Ultimate Pet Nutrition

      Hi Kathy, Shayne here from UPN. I'm really sorry to hear that you did not see the results you were hoping to see in your pup. We understand that NutraThrive may not work for everyone's pets but this is why we offer a 90-Day Money-Back Guarantee. I've taken a look into your account and see that you've connected with one of our agents and were issued a refund and provided a return slip. If there are any other questions, please don't hesitate to reach out to me at Shayne@ultimatepetnutrition.com. Thank you.

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