J M.
Lansing, MIMember since June 2020

Reviews (1)

    • Jun 11, 2020
    • Verified Reviewer


    WARNING: identity stolen from Zulily, shady customer service

    • Length of Use: Less than 3 months
    Overall Experience:

    I made my first purchase from Zulily last week, and just found out someone applied for a Zulily Credit Card using all my personal information (it occurred the same day I made my purchase). They used the information I never provided to begin with, such as my Social Security number!

    When I spoke with their "Fraud Department" they rejected the application, but did nothing to investigate how this could have happened.

    They actually asked me to verify my FULL SS# over the phone so they could "look up the application." That seemed super sketchy to me. After refusing to give that info, the CSR easily found the application by simply using my name. I was told the person used ALL of my personal/confidential info, which is terrifying, as I never provided most of the info they used to apply.

    Now I have to make sure this did not affect my credit score, and monitor my credit report to make sure no other credit cards were applied for. I had to call several credit bureaus and notify them of the situation, and have everything frozen. Absolutely ridiculous, and a HUGE waste of time.

    All this hassle just for some clothes I ordered. I will never order from them again! Terrible security and customer service. I read other reviews and unhappy customers were given gift cards, discounts, etc. They were not even apologetic or concerned. It's unfortunate, because they have a lot of cool stuff, but I will not deal with them again. If I could give zero stars on this review, I would.

    Just thought I'd warn everyone. Nobody should have to worry about confidential information being stolen and used - especially information that was never provided in the first place...super shady!

    UPDATE: They take forever to get items shipped, even when they have them in stock. You can't rely on their shipping updates at all. If you have a question about an order, don't expect a reply. Be careful, and don't waste your time, as I unfortunately have.

    Pros and Cons:

    • Price and variety of products
    • My confidential info was stolen
    • Shipping took way longer than expected
    • Clothing sizes are not accurate

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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