Catherine F.
Atlanta, GAMember since June 2020

Reviews (1)


    • Jun 16, 2020
    • Verified Reviewer

    TAPfit

    TOTAL SCAM - product hasn't arrived in a month!

    • Length of Use: Less than 3 months
    Overall Experience:

    I was so excited to try out this new workout during my time Sheltering in Place. I ordered the $167 "Deluxe System" on May 10th. By May 17th, I had not heard a word about my product being shipped, so I emailed the support contact. I was told I would receive a tracking number in 24-48 hours. It's been 3 weeks, and I have not heard ANYTHING. Worse, I emailed the support contact again on June 7 and 11 and have heard nothing back.

    Buyer, BEWARE!

    Pros and Cons:

    • No “pros” were specified in this review
    • Incredibly delayed shipping (if shipping at all)
    • Poor communication and customer service

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

    Link to this Review
    • Aug 26, 2020

      Company Response from TAPfit

      Hi Claire, our sincere and deepest apologies that your TAPfit System was delayed. Unfortunately during COVID when you placed your order we experienced unexpected delays with our warehouse operating with reduced staff and also delays with FedEx and DHL. As a small family company, customer satisfaction is of utmost concern to us and we aim to please. I'm happy to let you know that our shipping times have returned to normal with immediate dispatch and our carriers and postal services are not experiencing any delays.

      We hope you are enjoying your TAPfit program and if you have any other questions or if there is anything else we can do to help support you and help you reach your health and fitness goals, please don't hesitate to call our customer care team on 1800-314-9281 or email us at support@tapfit.com and we'll be right on it for you.

      Warm Wishes, Laura (TAPfit Customer Success)


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