Reviews (1)

It wasn't a good experience. I have not used Carvana (yet) but I would try there. Here's a small list of things I found lacking with Vroom:

1. They haven't figured out who their customer is. Personally, they should fire the CEO. There is no customer experience to speak of. No real dashboard on where things are at in your buying process. No real understanding on the phone when you have questions. The website is not very customer friendly. Unlike Carvana, they don't point out defects clearly.

2. When the car was delivered it wasn't "clean". It was simply wiped down. Smudges on the windows, sand on the back (maybe it was from the car carrier with the car above it - I don't know). It wasn't delivered when I asked for it. They gave me a window of time and came at a different time.

3. When explaining the different options for purchasing a warranty, they simply sent an email with a list of years and mileage and a price. No description of the service. No understanding of what exactly is covered. I bought a Jeep and decided to buy the warranty directly from Mopar (Chrysler owns Jeep).

4. Want more? It doesn't stop there. When the lenders were competing for my business (this is a good thing), I decided to go with the lowest rate (makes sense, right). Well the other lenders indicated in a formal letter afterwards that they denied my credit request (no, I just didn't want to go with them, I have a credit score of 800+).

5. Here's what tops this cake. When I had to wire my fee to Vroom, it's not to Vroom. It's to some company named Leftbank whatever out of Vegas. Feeling secure? Think that you're dealing with an upfront company? You be the judge. I will never use Vroom again and don't recommend you do.

They just happened to have a Jeep at a good price.