Mark C.
New YorkMember since June 2020

Reviews (1)

    • Jun 24, 2020
    • Verified Reviewer


    Avoid at all costs

    • Length of Use: Less than 3 months
    Overall Experience:

    I really wanted this to be a good experience, but it was a complete waste of over 3 weeks and I'm out $600. Everyone I spoke to at Vroom was very friendly, so that's one positive. However, sales assured me that the longest it takes for a car to arrive after they receive the down payment and signed contract is two weeks.

    My dad is sick in PA (I'm in NY) and I tired of renting a car to go back and forth, so thought I'd try Vroom given COVID-19. I found a car I liked at a price I was willing to pay. But 3 weeks after I returned the contract and sent the down payment I still had not been contacted about a delivery date. Every time I called they said it was at the local distributor and they'd contact me. My dad took a turn for the worse so I had to go to PA. Knowing I'd be there for several days at least, I had to contact Vroom and tell them to cancel my order. That part was relatively easy, but I was told that they would keep the $600 transport fee.

    If you insist on using this company I would suggest that you demand that they provide a date that you will receive your vehicle by, and if it's not received within a day of such date that the contract can be canceled at your option without loss of any of your funds. I made the mistake of taking them at their word.

    What a waste of time and money. Don't waste your time with this company if you think you're going to see the car you're buying anytime soon. Go with Carvana, who at least tells you up front when the car will arrive. I figured since Vroom can afford national TV commercials and was about to issue their IPO this was an up-and-up company, but they got me...

    Pros and Cons:

    • Sales and customer service people are friendly
    • Contracts are not completed with DocuSign, further adding to delays
    • The car doesn't arrive when they tell you it will
    • Out of money if you cancel contract when car doesn't arrive

    Bottom Line: No, I would not recommend this to a friend

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