Nathan D.
Stamford, CTMember since June 2020

Reviews (1)

    • Jun 25, 2020
    • Verified Reviewer


    Great salesman, horrible customer service

    • Length of Use: Less than 3 months
    Overall Experience:

    Outside of the salesman, my experience with Vroom was not a very good one.

    They told me my car would arrive about 2 weeks after the contracts were signed but the car didn't arrive for a little under a month.

    The customer service was subpar, I had to speak with 3 to 4 supervisors/managers in order to get any kind of update on the delivery status. And they were the only ones that seemed to have the order information the regular customer service representatives just told me what I already knew from the confirmation email after I signed the contract.

    Overall a bad experience and I would not recommend using Vroom.

    Pros and Cons:

    • Salesman Chris
    • Customer service
    • Late delivery
    • No status updates

    Bottom Line: No, I would not recommend this to a friend

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