Purchased a 2019 Dodge Grand Caravan with severe undercarriage damage. Vroom had assured me that the vehicle passed 2 inspections before I purchased it and that it was in new condition with less than 3000 miles on it. They even gave me a Carfax report stating there was no damage. When I received the vehicle I noticed the smell of exhaust gas on my first 25+ mile drive in the cabin. I nearly passed out before I was able to pull over. I took the van to my local dodge dealership where they inspected it and showed me where there was such severe damage to the catalytic converter and the torch marks where someone had tried to heat it an bend it back. Vroom was the only dealer to own the vehicle after the rental company sold it to them at auction so they were the responsible party and knew about the damage. They only paid for parts and left me with almost $600 for the balance. That's BS in my book. Lying about the condition of a vehicle is unacceptable, especially if the purchase is online. 7-day return policy is BS as well. They will stall you and never refund the delivery fee. I'm filing a complaint with the Better Business Bureau and will consult a lawyer about a possible full refund of my purchase price. I could have died while died driving that vehicle and VROOM could care less. VROOM is another heartless dirtbag used car dealership with no morals.
Ashley was my rep and was no help. She just kept saying that only the parts were approved by some un-named manager. I'm betting she was the manager. It sounds like an unorganized small operation. My friend tried CARVANA with a much better outcome. I'll try them next time.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
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