Al V.
IllinoisMember since June 2020

Reviews (1)


    • Jun 30, 2020
    • Verified Reviewer

    Rocket Mortgage

    Error after error, delay after delay

    Overall Experience:

    Like many others, it all started great. 35 days later and an error by the mortgage banker, Jerry, calculating an escrow and we are still not closed when he told us we would close in 2 weeks. No communication and you have to hunt down the documents for insurance and employment verification yourself or it will take them forever. Even then our HR person had to call 4 different times over 4 days because she couldn't get to a live person to tell them yes...we work there.

    At one point I had to explain to our mortgage lender why it makes sense to absorb closing costs by taking a higher rate if you have a short term ownership period. Are you kidding me?

    Pros and Cons:

    • No “pros” were specified in this review
    • The lack of communication
    • Incompetence
    • Lack of customer service

    Bottom Line: No, I would not recommend this to a friend


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