Dr. Richard M.
Long Island, NYMember since June 2020

Reviews (1)

    • Jun 30, 2020
    • Verified Reviewer


    Vroom was a HORRIBLE buying experience

    • Length of Use: 3–6 months
    Overall Experience:

    I have purchased cars on both Carvana and Vroom and there is no comparison between the two. Carvana is easy, user-friendly, efficient, and what you see is what you get. I received my Carvana car delivered to me around two weeks after I made the purchase. It was fully registered with plates ready to drive in the same condition that was disclosed during the purchase. I give them the highest rating possible. After having such a great experience buying a car for my wife on Carvana I figured I would try out their competition "Vroom" for buying my car. What resulted was the worst buying experience I ever had. I can’t see Vroom staying in business when they are so difficult to deal with. On Feb. 18th I made a vehicle purchase on Vroom. After several months, and hundreds of phone calls, I finally received my car without plates, unregistered, and with scratches that were not disclosed during the purchase. I couldn’t even take it for a test drive!

    Let me go through both companies point for point:

    1. Carvana's website is easy to navigate and do "what if" scenarios experimenting with different amounts down and different finance durations (several months to years…just put in the term and the site will calculate it for you...I finally put in for a ten-month term with a specific dollar amount down). Vroom is a minimum of a two-year term with no way to calculate different amounts and terms on their website. So you have to call them and even then they would not allow me to do a ten-month term. That should have been a red flag and I should not have gone further with them...but I did.

    2. Carvana’s site shows any dent or scratch on any car you choose. When I picked a car on Vroom it didn’t show any scratches or problems which I thought was strange so I called them. The Vroom representative told me there were no scratches which I later learned was not true when I finally received the car.

    3. On Carvana’s site once you make your deal along with finance terms it tells you the amount you must have via a certified check to give to the driver when your car is delivered. On Vroom’s site once you make your deal it requires you to send them your certified check amount UPFRONT before they even schedule your car for delivery and if you don’t do it within a few days they void the deal!

    4. Carvana delivered my car in two weeks fully registered with plates ready to immediately drive. Vroom took months and lied to me repeatedly every day when I called to get a status. Plus I couldn’t even cancel the deal because they had my money and they have a clause in their contract to keep a portion of your funds if you cancel! When I finally received my car it was not registered, they didn’t even give me temporary plates (which I got from them a week later) so I couldn’t even legally test drive the car! The car also had several deep scratches that they had not disclosed. Plus I had to pay car insurance (NYS law) as soon as I made the deal so that was several months I was paying hundreds of dollars in insurance for a car I didn’t even have. Not to mention the finance bank wanted my payments immediately even though I didn’t have the vehicle.

    5. The last insult to me was when I took the Vroom car to get inspected it would not pass inspection unless I changed all 4 tires which cost me $1,500.00. Outrageous!

    The constant lies, poor customer service, and lack of respect Vroom has for their customers is a disgrace. I’m not even going to get into the day-to-day nonsense they put me through because I would need hundreds of pages to describe it. Even the final driver for Vroom that delivered my car actually cursed at me when I asked him to wait while I call Vroom to find out why the car didn’t have plates. My advice to car buyers that want to buy a car online, use Carvana. They were courteous and efficient and you don’t need to pay them your certified funds until you actually receive your vehicle. I plan on reporting Vroom to the Better Business Bureau.

    Pros and Cons:

    • No “pros” were specified in this review
    • They lie. Caught them in several lies.
    • Took months to get my car and it had undisclosed deep scratches.
    • They want money upfront while their competitor Carvana wants it upon delivery.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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