Roxana S.
Roxana S.
Delray Beach, FLMember since June 2020

Reviews (1)


    • Jul 1, 2020
    • Verified Reviewer

    Vroom

    Terrible experience from the beginning

    Overall Experience:

    I have purchased my vehicle and paid the down payment on 6/4. Today is 6/26 but I still have not received the vehicle. I called probably 20 times, keep getting transferred, hung up on several times, only the sales team answers. The delivery team never picks up, nobody knows where the car is but I received a survey and congratulations email. Oh, the 1st bill was sent to but still no car! Exasperated at this point

    If you want a headache and terrible service go ahead and purchase a car.

    Pros and Cons:

    • No “pros” were specified in this review
    • Customer service
    • Communication
    • Unfair financial practices

    Bottom Line: No, I would not recommend this to a friend


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