John S.
Fayetteville, NCMember since June 2020

Reviews (1)

    • Jul 1, 2020
    • Verified Reviewer


    Easy online buying experience. The delivery part of the whole deal was horrible.

    • Length of Use: Less than 3 months
    Overall Experience:

    Cons: Like the title said the car got delivered absolutely filthy. And on top of all that, the windshield had a quarter-sized crack in it on the passenger side. I don't even think the car was detailed when Vroom had it. There were still stickers from the Manheim auction in Orlando inside the car too. Vroom also claims to repair and remedy scratches and dings yet I found several quite deep scratches all over my car. Just a poor experience all around. I finally had to put them on blast to get them to agree to fix my windshield. The sad part is they only offered up to a $75 credit for a detail, anyone in the car detailing business knows a solid paint correction place charges upwards of 3x that.

    Pros: The whole car buying experience online was actually really good. I filled all my info out on a Saturday night and got a call to my surprise on Sunday. Mr. Mitchell Wegela that helped me over the phone described how the whole process worked and he ran my credit through lenders. He was awesome and very informative. I got approved by all the lenders that were open and he gave me options to which one I'd like to go with. The following day (Monday) I received the contract through FedEx and it was super easy to go through and sign everything. They even included an envelope with a shipping label to get it back to them.

    Summary: All in all, the car buying experience through them was a breeze, much easier than going to a greasy dealership. Not so happy about the delivery condition though.

    Pros and Cons:

    • Super easy buying experience
    • Great customer service
    • You can easily apply for a car loan through Vroom
    • Car got delivered filthy and covered with mud
    • Car was delivered with cracked windshield, not listed on Vroom
    • Delivery of the vehicle was at a weird time of the day

    Bottom Line: Yes, I would recommend this to a friend

    1 people found it helpful

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