Other one-star responses on your website got a response from the Nutra Thrive Company from someone named Shayne, promising to make good on the refund. I tried emailing Shayne to get my refund and this is what I received:
Your message did not reach some or all of the intended recipients.
Subject: FW: Ultimate Pet Nutrition CASE4651417
Sent: 7/4/2020 8:48 AM
The following recipient(s) cannot be reached:
'Shayne@ultimatepetnutrition.com.' on 7/4/2020 8:48 AM
Server error: 'Invalid recipient'
Just wanted you to know this company is fraudulent in promising to honor their refund policy.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
17 people found it helpful
Link to this Review
Company Response from Ultimate Pet Nutrition
Hi Susan, I'm Shayne. I am deeply sorry to hear about this upsetting experience and I would like to look into this right away. This is the first I'm hearing of a customer receiving a bounce-back e-mail from my inbox, and I'm still actively receiving e-mails. Could it be because there is a period at the end of my e-mail address, where there shouldn't be? I'll get with my I.T. team to ensure that this does not happen again. I'll be messaging you privately through this platform to get your e-mail address so I can make sure you indeed received a full refund. Please keep a lookout for a message from me through HighYa.