Gwendolyn W.
North CarolinaMember since July 2020

Reviews (1)


    • Jul 8, 2020
    • Verified Reviewer

    Vroom

    Good experience that turns into a nightmare

    • Length of Use: Less than 3 months
    Overall Experience:

    The online salesman was polite and very helpful, the documents where FedEx'd to me, I paid my deposit, the vehicle was delivered two days earlier, the transporter was very nice. Now here comes the problem - my trade-in vehicle was supposed to be taken by the transporter that delivered my vehicle, that changed finally after me calling numerous times and a transporter called me to schedule a pickup, which never happened. I called Vroom back, got transferred around, nobody knew anything, or could even brother to help me. I kept calling and kept being told someone would return my call, never happened. Now my trade-in Chrysler is calling for a payment on a car that I traded to Vroom. Finally after 20 or more calls I finally get a call from transporter to pick up my Chrysler after a month of waiting. This is horrible customer service. When you're purchasing a vehicle you can reach people, but when that part is done, everybody disappears on you. I am still waiting to be sent a copy of my paperwork that I signed doing the purchase process, how long does this take? I have my registration and plates. I want my copy of the paperwork as promised during the purchase transaction. Vroom sucks.

    Pros and Cons:

    • Speediness at the start of the process
    • No one can be reached by phone
    • No one does what they promise
    • Poor customer service

    Bottom Line: No, I would not recommend this to a friend


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