Chris D.
West VirginiaMember since July 2020

Reviews (1)

    • Jul 9, 2020
    • Verified Reviewer

    Gotham Steel Stackmaster

    Poor customer relations

    Overall Experience:

    I ordered the Stackmaster for my daughter. I completed the order form and made sure the shipping address was for my daughter in Florida. I received a confirmation email for my order and it showed it would be mailed to my house. I tried calling and was on hold for 30 minutes - finally giving up. Tried another number and got a human (eventually). She said they couldn't track an order until 24 hours after it had been made. Called 28 hours after the order had been submitted. Another long wait on hold but finally got a human. I was told once the order is in the computer it cannot be changed. I told them I wanted to cancel the order since it was not going to be shipped to the location I requested. The woman said they cannot cancel an order after it has been put in the computer. Now I have to wait for it to be delivered and refuse to accept it. Maybe if I'm lucky I'l get a refund in a couple of months.

    Pros and Cons:

    • Received confirmation email within 2 hours
    • Difficulty reaching Customer Service
    • No website to ask for help
    • Unable to change or delete order even a couple hours after it was made
    • No order number and shipping address was wrong

    Bottom Line: No, I would not recommend this to a friend

    19 people found it helpful

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