What started as a pleasant experience spiraled into a very bad one that I don't wish any other potential car buyer out there to experience. Their prices are good and employees are nice, everything else is pretty bad.
For starters, Vroom does not own their vehicle distribution network and rely on third-party companies to pick up trade-ins and drop off purchases. This process makes the experience wholly unreliable and not customer friendly. Half the time I didn't know who I was dealing with.
Secondly, the aforementioned third-party delivery company damaged my vehicle in transit and did not mention anything to me so they could save themselves the money. There is a glaring lack of accountability on this front since a damaged vehicle means these people get paid less.
Lastly, and arguably my biggest issue, is the fact that I requested over 5 times to have a check mailed to me for the difference in what they were paying me for my vehicle and the one I was buying since mine had a higher value. I even made them send me a second contract because the first one was wrong in this regard. Lo and behold, guess what happened? It looks like they still applied this amount to my new vehicle's note.
Bottom line: They're just as shady as any dealership you have to deal with in person. At least you can test drive the dealership vehicles. Stick to your local sellers or go to Carvana.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
