Denise C.
New YorkMember since July 2020

Reviews (1)

    • Jul 11, 2020
    • Verified Reviewer


    Good price, poor customer service

    • Length of Use: Less than 3 months
    Overall Experience:

    Price was good and vehicle was in excellent shape. Buying process was fine, but they don't even begin processing the title transfer until 2 weeks post-delivery. Then, they say that can take up to 8 weeks, which is completely ridiculous. Still waiting for my title. Car did arrive with dealer plates, as promised, and was delivered earlier than promised. However, I never got advance notice of the early delivery, and was just lucky that I was home when the driver called to say he was an hour away. I give Vroom high marks on price, but low marks on customer service. Their claim that they keep you informed every step of the buying process is all hype. Their communication is downright terrible. Next time I'll use Carvana.

    Pros and Cons:

    • Price
    • Vehicle selection
    • Poor communication
    • Unnecessarily long time to receive title

    Bottom Line: Yes, I would recommend this to a friend

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