Not very happy. Customer service is impossible to get in touch with. Even after waiting on hold for 90+ minutes. Numerous times. The only time I did get to speak to someone was when prompted for sales and was able to get help from someone that could help with customer service. Otherwise, a sales agent is no help except to take your money. My first order was two 4-week boxes. I received one. I also was supposed to get two 72-hour meal packages. I was told I would get a replacement 4-week food box...no replacement has been received. No email to confirm either. I had also ordered two more 4-week boxes for a 4th of July sale. Also, no email confirmations until I actually got a person on the phone. But no shipping confirmation emails. Also no links for the online free books I was supposed to get. $200+ in free stuff...I got a solar kettle. Was supposed to come with cocoa and coffee. I did receive the two boxes I ordered for the holiday sale but still no replacement box from my first original two box order. I had a half dozen people wanting to order food. Not so much after what I am going thru. Tried email. They even have a "call you back" now when you call customer service...after you wait 20 minutes. I'd just like my 4-week supply of food. The cocoa and coffee and 72-hour food packs would be nice too. I guess I'm gonna have to look elsewhere for food. I am a patriot. Truly thought I was doing business with a patriot. Yes...I understand all the chaos that is going on.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
Link to this Review
Company Response from 4Patriots, LLC
Hi David,
Thank you for submitting feedback regarding your recent orders with us. We are experiencing higher than normal call volume with long hold times. We are trying to handle every call and email that comes into us in a timely manner, and we are sorry that we have not met your expectations.
I apologize for the replacement request that we messed up when you contacted us on 7/1/20 for the 4-week kit and 72-hour kits. That issue was noted and clarified with you when we spoke to you on 7/9. Our system does not have the ability to send tracking for reshipments, but we hope to have it available in the future. The order was reshipped and can be tracked here:
https://www.fedex.com/apps/fedextrack/?tracknumbers=394744981465&cntry_code=us
The 4th of July promotions reflect they were delivered on 7/7 and 7/8 which contains all of the bonus items and 2)4-week kits. Have you had a moment to review the contents of those 3 boxes? The Sun Kettles, coffee, and cocoa will be included.
https://www.fedex.com/apps/fedextrack/?tracknumbers=394300036056&cntry_code=us
The bonus download links are listed on the order confirmation emails, but if they are not showing for you, please let me know so I may have those resent.
Best,
Sarah