I originally emailed support due to a couple of issues I have with the Samsung watch band that I got a couple of months ago. With no hesitation, she said they could replace it for just $3. Mind you, she emailed me back within a couple of hours. I asked her if my current purchase and the watch band could be shipped together. She apologized for the inconvenience but they cannot be. She then refunded me the $3, just because she wanted to.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend