On June 7th, 2020, I errantly registered and paid $66 for this app when I already had a subscription. I reached out to their support team for assistance and confirmed that I already have an active subscription which doesn’t expire until November. The representative emailing me agreed that one of the registrations should be canceled BUT I am still waiting to see my refund hit my bank account! When I reached out again, the rep responded back that I couldn’t get a refund because it had been longer than 14 days? Excuse me? I sent that follow-up email on June 15th. We are still well within the time range and I contacted them initially on June 7th. I have a string of emails between “NIKA (support)” and me - yet nothing has been resolved.
Now they are no longer responding! I am so frustrated and disappointed.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
Link to this Review
Company Response from DoFasting
Hello, Bev
Thank you for stressing this out. We're so sorry about this misunderstanding. Our top priority is to improve our service and your feedback really helps! Thank you for your review.
Best wishes,
Garry