Laks S.
New JerseyMember since July 2020

Reviews (1)

    • Jul 24, 2020
    • Verified Reviewer

    Flawless by Finishing Touch

    Bad/frustrating experience and pathetic customer service

    • Length of Use: Less than 3 months
    Overall Experience:

    Once ordered the shipment took forever/over a month to reach with no updates or information about delivery time/status. Any number of calls to their Customer Service number to enquire about the status of shipment and delivery date yielded no results. After getting connected, the calls just dropped every single time. No update either on the delivery status with a tracking number of the shipment. Delivery date just kept getting pushed and pushed with no notification or intimation from Flawless or shipper. The few times that the calls went through to their CS, there was an eternal hold with the repeated recorded message to check status on site and then the calls just dropped. Never ever have I experienced so much frustration and lack of response over any online order. Meanwhile, when I realized that this product is available in stores for a much lesser price and wanted to return it, discovered that not only is their price more on their site but I also had to pay for return shipping and handling. This is unheard of and most unacceptable.

    Hence I want future buyers to be cautioned and made aware never to buy products from Flawless on their site. Not only is the price more...more importantly, very irresponsible and pathetic, and almost non-existent after-sales customer service.

    Pros and Cons:

    • No “pros” were specified in this review
    • Their lack of transparency
    • Pathetic, non-responsive and non-existent Customer Service for follow up
    • Most non friendly, arrogant and uncooperative Customer Service attitude

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review

Showing 1-1 of 1