Flawless by Finishing Touch Review

By Lydia Noyes
HighYa Staff
Updated on: Mar 18, 2020

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Staying on top of unwanted facial hair often involves an arsenal of razors, creams, and specialized tools. Is it possible to cut these products down to just one small shaver and enjoy the same results?

Flawless by Finishing Touch is a pocket-sized shaving tool designed to make it easy for women to remove unwanted facial hair. Unlike plucking, waxing, or using an epilator, Flawless by Finishing Touch promises a painless hair removal process that won’t leave your skin irritated afterward.

This discrete device is shaped like a lipstick tube so that it can be tucked into purses and pulled out for quick touchups at any time. The company claims that this shaver is equipped with German engineering technology to ensure you get a microscopically close shave.

Can this device possibly live up to the hype? Learn our perspective on whether to purchase this personal shaver here.

  • Small and discrete shaver for easy use
  • Includes a replaceable battery and shaving head
  • Might break after a few weeks
  • Some users complained it left their skin bumpy and caused ingrown hairs
  • Not waterproof

How Does Flawless by Finishing Touch Work?

Flawless by Finishing Touch works on all skin types to remove unwanted hair. Due to its small size, it’s considered best for facial hair removal, especially around the upper lip, cheeks, chin, and eyebrows.

The device boasts an 18k plated gold head, which the company claims makes it hypoallergenic and suitable for those with sensitive skin. The shaver includes a built-in light that highlights each hair as you approach it to ensure you don’t miss obvious sections. It runs off a single AA battery.

Note that Flawless by Finishing Touch isn’t a laser, hot wire, epilator, or traditional razor. Instead, it utilizes “Butterfly Technology” through a spinning head to shave the skin without making direct contact with it.

How to Use It

To use this shaver, remove the Flawless Cap and slide the switch on its side to the “on” position. This will both start the shaver and turn on the light.

You can then press the unit’s head flat against your skin (not at an angle) and move it with small circular motions to remove unwanted hair over that area before moving it somewhere else.

The device’s head will likely start to feel warm after you use it for several minutes – this is normal. You can use it daily to maintain your results.

Pricing and Refund Information

You can purchase each Flawless by Finishing Touch shaver from the company website for $19.99 per device. Each order qualifies for free shipping and includes a 60-day money-back guarantee.

This means that you can get a full refund on your purchase for any reason during this period, so long as you pay return shipping costs.

You can get in touch with Flawless’ customer service at (866) 972-4739 or at flawless@customerstatus.com.

We also found this device for sale at other retailers for the same price point.

Flawless by Finishing Touch

Buy Flawless by Finishing Touch from Amazon:

Flawless by Finishing Touch costs $19.88 on Amazon, and is available in six colors. Shipping is free (on orders over $25.00).

$19.88 from Amazon

Analysis of Customer Reviews

There are more than 130 reviews of Flawless by Finishing Touch on HighYa, averaging 2.6-stars. Here’s what these readers had to say about the product:

Common Compliments:

  • Works as described for easy hair removal
  • Easy to change out the battery when necessary

Common Complaints:

  • Led to razor bumps and ingrown hairs
  • Stopped working after a few uses
  • Difficult to clean
  • Some users struggled to get refunds
  • Hurts to use for some users


For those shopping for the best way to remove facial hair, there are lots of devices available for consideration. Amazon shoppers will likely look at the Panasonic Facial Hair Trimmer, the Leuxe Painless Hair Removal Razor, and the Fullife Waterproof Hair Removal System. The following chart highlights some of the differences between them:

Flawless by Finishing Touch Panasonic Facial Hair Trimmer for Women Fullife Facial Hair Remover for Women Leuxe Facial Hair Remover for Women
Cost $19.88 $23.99 $19.99 $19.98
Key Features 18k gold head, built-in LED light, replaceable AA battery, replacement heads are available Pivoting head to match your face’s contours, includes additional eyebrow trimmer attachments, replaceable AA battery Rated for waterproof use, built-in LED light, runs on an AA battery, replacement blade heads are available Hypoallergenic stainless steel blades, waterproof design, runs on an AA battery, replacement blade heads are available
Amazon Rating 4.0 (17,000 reviews) 4.1 (4,736 reviews) 4.3 (1,000 reviews) 4.2 (1800 reviews)

Comparing these devices, a few things stand out. First, each shaver costs approximately the same and has near-identical Amazon reviews.

The pain points for each device seem to be the same. Many shoppers wish these devices gave them a closer shave, irritated their skin less, and lasted longer before breaking.

One way the Panasonic trimmer differs from these other options is that it includes interchangeable attachment heads. This gives the tool a finer point than the other shavers and makes it ideal for detail work, especially around the eyebrows.

Both the Fullife and Leuxe shavers claim to be waterproof. This could be a selling point for many users who would want to shave in the shower. However, both products specify that this waterproofing is meant only for washing the devices after use. Neither is intended to be used under running water.

Finally, both Flawless by Finishing Touch and the Leuxe shaver claim to use hypoallergenic materials (stainless steel and 18k gold) to ensure the devices don’t harm sensitive skin. Customer reviews tell a different story, though, as many users complained of skin irritation and red bumps after using the shaver a few times.

While gold is considered to have antibacterial properties that may ensure that your shaver’s head stays pathogen-free, the plated head won’t offer protection against clumps of hair and skin cells that may get trapped in the device’s hard-to-clean areas.

The Bottom Line: Should You Try Flawless by Finishing Touch?

The Flawless facial shaver by Finishing Touch offers a compact hair removal device that it claims makes it easy for you to keep your skin smooth and stubble-free.

However, our analysis of customer reviews shows many believe that Flawless overpromised on the benefits of the Finishing Touch shaver. Many thought the device seemed cheap and was ineffective for removing their facial hair.

Some wrote that the device left patches of hair in place, while others complained it only performed a surface level shave and that their hair grew back within days, meaning that they had to use the device almost daily for any meaningful progress.

There’s no question that the Flawless shaver does work, but there’s a good chance it won’t end up being the last or best hair removal device you ever purchase.

Customer Reviews

Start your review of Flawless by Finishing Touch:
  • 136 Customer Reviews
  • 38% Recommend This Company
2.5 out of 5
5 star: 30% 4 star: 5% 3 star: 2% 2 star: 10% 1 star: 51%

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We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.

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  • Bad/frustrating experience and pathetic customer service

    • By Laks S.,
    • New Jersey,
    • Jul 24, 2020
    • Verified Reviewer
    • Length of Use: Less than 3 months
    Overall Experience:

    Once ordered the shipment took forever/over a month to reach with no updates or information about delivery time/status. Any number of calls to their Customer Service number to enquire about the status of shipment and delivery date yielded no results. After getting connected, the calls just dropped every single time. No update either on the delivery status with a tracking number of the shipment. Delivery date just kept getting pushed and pushed with no notification or intimation from Flawless or shipper. The few times that the calls went through to their CS, there was an eternal hold with the repeated recorded message to check status on site and then the calls just dropped. Never ever have I experienced so much frustration and lack of response over any online order. Meanwhile, when I realized that this product is available in stores for a much lesser price and wanted to return it, discovered that not only is their price more on their site but I also had to pay for return shipping and handling. This is unheard of and most unacceptable.

    Hence I want future buyers to be cautioned and made aware never to buy products from Flawless on their site. Not only is the price more...more importantly, very irresponsible and pathetic, and almost non-existent after-sales customer service.

    Pros and Cons:

    • No “pros” were specified in this review
    • Their lack of transparency
    • Pathetic, non-responsive and non-existent Customer Service for follow up
    • Most non friendly, arrogant and uncooperative Customer Service attitude

    Bottom Line: No, I would not recommend this to a friend

  • BEWARE: Short product life expectancy

    • By Ms. T. A.,
    • South Brunswick, NJ,
    • Jul 7, 2020
    • Verified Reviewer
    • Length of Use: 6–12 months
    Overall Experience:

    Liked how it worked but it had a VERY short life. It would not work at all after replacing the original battery. I liked the product concept and convenience so I purchased a second one and had the same issue with no response from the company. Too bad, as I won't even think of purchasing the newer products or recommending it to anyone else.

    Good marketing, product design, and packaging have made this a high profile item. Poor product results and poor customer service can sink it.

    P.S. The little $9.99 facial trimmer I bought 20 years ago is still going strong.

    Pros and Cons:

    • Has a product that is a good and convenient concept
    • Continues to make interesting products
    • Poor product development
    • Poor customer service - this can make or break a company
    • At $19.99 this is an expensive purchase if it doesn't work

    Bottom Line: No, I would not recommend this to a friend

  • Worst company ever

    • By Ed B.,
    • Pensacola, FL,
    • May 22, 2020
    • Verified Reviewer
    Overall Experience:

    Ordered a Finishing Touch Flawless Nu razor for my wife for Mother's Day - was shown to be in stock when I ordered. The Friday before Mother's Day I get an email saying it would arrive in two to three weeks. I ask for a refund, was told I would have to wait until I received something I do not want now. They screw you by making you get the product and then you have to pay the postage back - can not talk to a real person on hold 28 minutes so far.

    Bottom Line: No, I would not recommend this to a friend

  • Don't use it, you'll regret it

    • By Deborah H.,
    • Houston, TX,
    • Feb 19, 2020
    • Verified Reviewer
    Overall Experience:

    So many regrets, and I even recommended this thing to a friend when I purchased it approximately 2 years ago. I am so disappointed. I share every bad thing others have experienced. The constant shaving, a few ingrown hairs with a few "razor bumps," and the distress and constant checking for regrown hairs to prevent embarrassing looks when my near 5 o'clock shadow and mustache reappear. I regret the day I purchased this thing, and I thought tweezing was a pain in the kneck. This thing is miserable. One day my husband teased me when he felt stubble. I am so disgusted and angry with this mess! Would I recommend it to a friend? Not if I wanted to keep that friend!

    Bottom Line: No, I would not recommend this to a friend

  • Don’t waste your money

    • By Kelly M.,
    • Baltimore, MD,
    • Dec 24, 2019
    • Verified Reviewer
    Overall Experience:

    Purchased this about 6 weeks ago. Used it 2-3 times per week. Last week I went to use it and it wouldn’t turn on. I tried three new fresh batteries and it still wouldn’t start. This is a poorly made product and I can’t get my money back because the store I purchased it from only permits returns within 30 days. I wrote to the company and they won’t do anything about it stating they "can’t refund or replace a retail purchase." I’m not endorsing or giving my money to a brand that doesn’t stand behind their products. So, I vowed to review this piece of crap so others don’t make the same mistake I did.

    Bottom Line: No, I would not recommend this to a friend

  • Ripped off!

    • By Manya V.,
    • Honolulu, HI,
    • Dec 16, 2019
    • Verified Reviewer
    Overall Experience:

    What a scam! Took a long time to do much of anything and then the top with the blades came off and were impossible to put back on so it went in the garbage, which I have never done with anything before!

    Bottom Line: No, I would not recommend this to a friend

  • Not good

    • By Joan P.,
    • Chicago, IL,
    • Dec 16, 2019
    • Verified Reviewer
    Overall Experience:

    The trimmer works great until you must clean it.

    The on and off switch doesn't catch and the trimmer won't work.

    I have changed batteries.

    I bought 2 and got the same results each time.

    Bottom Line: No, I would not recommend this to a friend

  • Buyer beware of getting a refund

    • By Kay S.,
    • New York,
    • Oct 28, 2019
    • Verified Reviewer
    Overall Experience:

    The initial one for the upper lip works great. Ordered the peach fuss remover, it did not work. I sent it right back - over a month ago, and still have not received a refund. They say they cannot find my order. They had no problem taking my money.

    Bottom Line: No, I would not recommend this to a friend

  • Works great!

    • By Pam H.,
    • Missouri,
    • Oct 27, 2019
    • Verified Reviewer
    Overall Experience:

    This product works so well. Bought this for my Aunt who is on a blood thinner and cannot use razors. Works great! I just brought the Flawless Brows, and I am so impressed! Works also great around the nose area! I hope it lasts a long time!

    Bottom Line: Yes, I would recommend this to a friend

  • Does not work anymore when the cap is on

    • By Kim D.,
    • Midwest,
    • Oct 14, 2019
    • Verified Reviewer
    Overall Experience:

    I have had this product for about 8 months. I purchased it from Bed Bath & Beyond. I used it every 3/4 a week. Worked well until one day it did not. I cleaned it after use and after I put the cap back on it did not come on. Comes on without the cap.

    Bottom Line: No, I would not recommend this to a friend

  • What they don't tell you!

    • By Iris D.,
    • Carolina, Puerto Rico,
    • Oct 10, 2019
    • Verified Reviewer
    Overall Experience:

    They don't tell you that after using the Flawless the hair that grows back is gross and hard. Feels like a mustache!

    If I knew, I never would have bought the product.

    I expected more.

    And I bought the eyebrows and face.

    Never again.

    Bottom Line: No, I would not recommend this to a friend

Showing 1-11 of 136

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