Chris V.
Southern CaliforniaMember since July 2020

Reviews (1)


    • Jul 30, 2020
    • Verified Reviewer

    Carvana

    Updated review

    Update #1

    Overall Experience:

    I've gotten a couple of text messages and emails from Carvana saying the re-scheduled delivery is on time and I should have my ID and insurance card ready for the delivery. BUT THEN...I get a call from them and guess what? The car is still in New Jersey. I am in California. The text messages and emails were obviously sent without anyone actually confirming them.

    The breakdown:

    Delivery attempt #1 - Carvana fail.

    Delivery attempt #2 - Carvana fail.

    Delivery attempt #3 - I would be an idiot to allow this to continue.

    As stated previously; I wish I had never started this deal with Carvana.

    Pros and Cons:

    • Shiny website
    • Delivery team
    • Customer support

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

    Link to this Review
    • Aug 4, 2020

      Company Response from Carvana

      We appreciate you sharing your concerns and experience with us. Carvana strives to provide a streamlined and enjoyable car buying experience for each and every customer. We apologize that your experience has not followed our standards. Our teams work relentlessly to prevent delays in delivering your vehicle to you, as we know this can cause frustration, which is never our intention. After reviewing our database, we are unable to locate your account in order to assist you in the best manner possible. We appreciate the opportunity to earn your business, so please feel free to contact us at (800) 333-4554 for our Advocates to resolve the delay.

    • Previous review
    • Jul 28, 2020

    Delayed delivery and no humans available to help?

    After stewing over this for a few days, I’ve come to the conclusion that Carvana has simply built a better mousetrap.

    The product is identical to all other dealers. Carvana thinks they’re separating themselves from competitors by doing the deal completely online and I’ll admit they’ve done a decent job. EXCEPT...I haven’t gotten my car and have no idea if I’ll ever get it. That’s a major screw up if you’re a CAR DEALERSHIP.

    Like many other negative reviews, I’m getting a vague statement that my vehicle "missed the transport" rig headed to my area. When I inquire about more details their chatbot says no humans are available after hours. Uh...it’s 10 am.

    Any time/effort you think you’re saving at Carvana will be wasted by their process that starts after you sign the contract. They’re great at getting the contract signed but buffoons when it actually matters.

    I’ve rescheduled the delivery and re-signed contracts but have yet to receive any direct human communication that my vehicle will be delivered on their second attempt.

    I wish I had never started this deal with Carvana.

    • Jul 30, 2020

      Company Response from Carvana

      We truly appreciate you taking time out of your day to provide us with feedback. Carvana strives for every customer to have an easy and streamlined experience, though it seems we have fallen short. We sincerely apologize for the inconvenience this unforeseen delay may have caused, as we understand your time is valuable. Our team always works as diligently as possible to ensure that vehicles are transported and delivered on time, but unforeseen circumstances can occur. Based on the information provided, we are unable to locate your account to further address your concerns. We love the opportunity to resolve the delay for your vehicle, so we encourage you to reach out to our Delivery Resolution Team at (800) 333-4554.

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