Working with Vroom was quick and easy and great customer service, up until the car was delivered. The car we purchased was misleading and falsely advertised and not what I had ordered. I thought I was buying a 15-passenger van, the selling point in the car. To my complete and utter disappointment, the van was only a 12-passenger. There were several 12-passenger vans very similar to the one I received with fewer miles and a lower cost. The only reason I bought this van is because it was a 15-passenger van. I immediately emailed Vroom to let them know the mix-up. I let customer service know the very next day of my dissatisfaction and they said they would have a supervisor call me the next day. Three days later, I sent another email. It has been two weeks and I have heard NOTHING from Vroom. There has been no communication at all.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
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