Marlo S.
Birmingham, ALMember since July 2020

Reviews (1)

    • Jul 30, 2020
    • Verified Reviewer


    Vroom - NOT so vroom vroom

    • Length of Use: Less than 3 months
    Overall Experience:

    They’ll call you real fast when you click that you are interested! But forget any sense of urgency once you get into their "paperwork" phase. They have departments that apparently do not talk to each other. One didn’t know what the other was doing. I got emails telling me thank you for purchasing the wrong car and one for purchasing the right car but had the mileage wrong by 30,000 miles! I got emails saying our paperwork was done and then the next day I’d get another email saying congratulations for starting the paperwork process. The timeline they quote from beginning to end was a complete farce. Took about a month! Quoted 10-14 days. No one would call you back. I asked to be escalated for a supervisor to call me. Never happened. Asked for an email address to get ahold of someone in management and they gave me a fake email address. After paperwork was signed - they said we may owe more money - after we had a signed completed contract! Told us it may take 6 weeks to get the car. Literally maybe the worst customer service experience ever!

    Pros and Cons:

    • No “pros” were specified in this review
    • No leadership/no escalation process
    • No follow up/different information given by each person
    • The countless hours of my life I’ll never get back while I was on hold to terrible on-hold music

    Bottom Line: No, I would not recommend this to a friend

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