Chris M.
Peoria, ILMember since July 2020

Reviews (1)

    • Jul 31, 2020
    • Verified Reviewer


    First was happy, now it went downhill, and I'm frustrated

    • Length of Use: Less than 3 months
    Overall Experience:

    Overall the purchase, to the paperwork and signing, was great! I even got my car earlier than expected, but once car arrived, it was dirty, it had no fuel, it had only one KEY, no owner manual, my car I purchased is a 2019.

    The car has a crease in the passenger door that wasn't in the listing, and the tires on the rear of the car are down to wear marks! The front tires are of a different brand as well. So my car has 3 different tire brands and the rear tires are worn. And the door is damaged and non of this I was aware of!

    And now that Vroom is aware of this and I have a ticket number with customer support, I cannot get a call back and it's been almost 4 weeks! I'm beyond irritated and wouldn't recommend them to a friend or enemy. If my car would have arrived with good tires and without damage to the door, it would have been a perfect buying experience! Or if they would fix what they need to and make what is only fair right! Because they falsely advertised my car and the dealership won't even rotate the tires on the back of my car to the front.

    And the estimate for the door is $1,238.22 to fix.

    One lady I spoke with at Vroom told me and said "do you realize you bought a used vehicle?"

    I expected a vehicle to have wear and tear but not damages on a car that's only a year old.

    Pros and Cons:

    • Salesman - Henry
    • Hold time, no call back
    • Not reaching anyone, promise calls back
    • Car damaged upon delivery, tires worn

    Bottom Line: No, I would not recommend this to a friend

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