Jane F.
Tucson, AZMember since July 2020

Reviews (1)


    • Aug 1, 2020
    • Verified Reviewer

    Slim Cycle

    Never received the bike

    Overall Experience:

    THIS COMPANY HAS THE WORSE CUSTOMER SERVICE AND PHONE SYSTEM THAN ANY OTHER COMPANY I HAVE EVER ORDERED FROM.

    I ordered the Slim Cycle from their website. I ordered it on 5/3/2020, they charged my card on 5/4/2020. They claimed they won't charge you until it's shipped. Three weeks later no bike, so I called. The person I spoke to said it should be here within a week. Two more weeks pass, no bike. I called, held for 11 minutes, the call dropped. Called right back, held for 10 minutes and call dropped again. I then emailed them...4 different times. They state they would respond with 48 hours. Did not respond.

    I contacted my financial to dispute the charge in late June. They researched and refunded the charge on 7/14. Now today, 7/30, they finally reply with "We are sorry for the delay. We canceled your order."

    Pros and Cons:

    • No “pros” were specified in this review
    • Never received the product
    • Phone system drops call after holding for 10 minutes
    • Lied about charging my card after order was shipped they charged the day after order was placed
    • They do not respond to emails within the stated 48 hours

    Bottom Line: No, I would not recommend this to a friend

    12 people found it helpful

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