Reviews (1)

THIS COMPANY HAS THE WORSE CUSTOMER SERVICE AND PHONE SYSTEM THAN ANY OTHER COMPANY I HAVE EVER ORDERED FROM.

I ordered the Slim Cycle from their website. I ordered it on 5/3/2020, they charged my card on 5/4/2020. They claimed they won't charge you until it's shipped. Three weeks later no bike, so I called. The person I spoke to said it should be here within a week. Two more weeks pass, no bike. I called, held for 11 minutes, the call dropped. Called right back, held for 10 minutes and call dropped again. I then emailed them...4 different times. They state they would respond with 48 hours. Did not respond.

I contacted my financial to dispute the charge in late June. They researched and refunded the charge on 7/14. Now today, 7/30, they finally reply with "We are sorry for the delay. We canceled your order."