Bernadette D.
Austin, TXMember since August 2020

Reviews (1)

    • Aug 6, 2020
    • Verified Reviewer


    Quickest car buy EVER!

    • Length of Use: Less than 3 months
    Overall Experience:

    Let me begin by telling you about Luis. Luis is amazing. I had spent about 3 weeks looking for a specific type of car, which I had found a few to fit my criteria but out of town (I'm in Austin). To make it easier, I was preapproved. I called the place before I hit the road and...spent the WHOLE day there and ended up leaving without a car (yes, there is a story but not for now). Anyway, I was a little frustrated about spending 2 days in total on a bogus situation, when I found the same exact car at Vroom (only it was less money AND less mileage). I was super stoked. I called and spoke to Luis. He informed me that the vehicle was still in transit but assured me that he would keep an eye out; he said, it shouldn't be more than a few days. Within a few hours, I received a phone call, it was Luis. He told me the car had arrived, he was pushing it through the intake process and staying at the dealership until he could pull it off the system as sale pending. "I'll have it ready for you by noon tomorrow," Luis said.

    I arrived at Vroom around 1:00 pm - all the staff I encountered were quite pleasant. Luis met with me and had the car ready for me to test drive. When I returned, he had the paperwork ready. I was there a total of 1 hour and 30 minutes. I drove off the lot with extended warranties (including the tires) and a full tank of gas for less than I expected. Not to mention, I was in and out. Who wants to sit in a dealership for a full day and leave with nothing? Man, you want results, call or go to Vroom and ask for Luis W.

    Thank you, Luis, you didn't skip a beat! Still loving my Jeep Grand Cherokee Limited!

    Pros and Cons:

    • Professionalism
    • Flexibility
    • Efficiency
    • Consideration
    • Above and beyond
    • The distance to the dealership from my home

    Bottom Line: Yes, I would recommend this to a friend

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