Michelle C.

Naples, FLMember since August 2020

Reviews (1)

- Aug 6, 2020
- Verified Reviewer
Hubble Contacts

I have not received my contacts in 2 months
- Length of Use: 2+ years
Overall Experience:

I have NOT received my contacts in two months. Customer service is only available via email. I continue to be billed and I have verified my change of address and still cannot get this issue resolved! Waiting to hear back from someone via email is frustrating.
Pros and Cons:
- It was convenient when they actually come in the mail
- Continuous shipping problems
- Customer service is only available via email
- Several emails and still no resolution to my problem
- Unable to track packages accurately
- Unable to speak to a live person to resolve my issue
- I continue to be billed even though I have not received my contacts
- Several times my contacts arrived late
- Unable to overlap shipments to avoid running out of contacts
- Customer service
- Items late or lost in shipping should be sent rush or express mail
Bottom Line: No, I would not recommend this to a friend

Link to this Review
- Sep 2, 2020
  
  Company Response from Hubble Contacts
  
  Hi, Michelle,
  
  Thank you for taking the time to leave this review. So sorry to hear you have been experiencing delays or you never received your order. I'd like to find out more about what happened. We've reached out privately so we can discuss your account details from there. Thank you!
  
  Best,
  
  Sophia

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