Reviews (1)

Day One: Expressed interest in purchasing a vehicle. Very eager, friendly, and easy to contact salespeople.

Day Two: Swift service continues. Paid hold deposit. Established blackout dates (days not to deliver vehicle).

Day 4: Swift service ensues. Received contract, signed and returned via FedEx the same day.

Day 5: They hooked me. Swift and friendly service completely died. Received an email stating a delivery date I had already established as a blackout date.

Day 6-10: Repeated attempt to make telephone and email contact in order to ensure proper delivery dates. Either no answer, no return calls, or up to 1 hour hold times.

Day 22: After many many many phone calls and emails I received an email stating a good and proper delivery date.

Day 25: They finally had a nasty car hauler from Mississippi travel to some auction in Orlando, Florida to pick up a car that was never properly reconditioned at any Vroom facility. Filthy inside and out. Smells like old food and no indication of any recent mechanical service having been done. Cheap Walmart floor mats.

Day 34: After many many many calls (most unsuccessful) they refunded my deposit and I was finally free of them. If you want a cheap car and don't care anything about the experience, they're your go-to dealer. You will get a cheap car. It's too bad. Back when Vroom was Auto America, top-shelf, fully reconditioned automobiles and positive purchasing experiences were the highest priorities. Grabbing investors' money and trying to catch Carvana are their only priorities now. Sad.