Laura,
One more time - you did not send me a Deluxe kit, EVER. You’re making yourself and the organization look worse with your lies. I have all the emails explaining why I could not receive the 5 Amazing Dance DVD’s. I was told you were out of stock, which is why I could not receive what I paid for! I will gladly post Jasmine's email explaining this. Ask yourself this question: Why would I not choose those DVD’s if that was the initial issue when I only received a floor?
Quit while you’re behind!
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
Link to this ReviewLaura replies:
When you let us know of this error, we shipped you a full Deluxe System as well. Unfortunately, you did not choose the extra 5 Dance Series DVD at checkout so we did not include it in your order but you did get the DVDs included with the System. We apologize for the inconvenience.
NOT TRUE. Read my review again. I did NOT have ANY SAY in choosing ANYTHING. Your lies to cover up your ‘Bait & Switch’ tactics can easily be disproved. I have the email threads to prove Jasmine sent out a floor alone INTENTIONALLY, then a Starter kit only AFTER I complained my order was NOT complete, despite your delivery confirmation that my Deluxe kit delivery was complete! She informed me the rest of my kit was shipping out and after 2 weeks, I received the $99 STARTER KIT. Why would you just ship out a floor first if you were sending me the Deluxe kit at $167? I’ll tell you why: Because you had NO intention of letting me know the 5 dance DVDs were out of stock and thought you could slip me the Starter kit DVDs. And the thread of email replies I have proves it. So Laura, don’t lie to cover up your bad business practices; you only look worse. By the amount of reviews weighing towards the ‘Buyer Beware‘ comments and my reporting you to the BBB, you won't have enough business left to worry about it anymore.
After 2 weeks I received the remainder: Taps, and 5 EXERCISE DVDs instead of the 5 "Amazing Dance Series" DVDs, no booklets. After more emails, Jasmine informs me I received the "Starter kit" ($99 kit) instead of the Deluxe kit, which I paid for. After more emails, I find out they are out of stock on the Amazing Dance DVDs but upgraded me to the Premium online which does not show those dances and now I cannot access online anymore. I am reporting them.
Hi Kathleen,
Thank you for your message. Our apologies that you received the starter kit instead of the Deluxe System.
When you let us know of this error, we shipped you a full Deluxe System as well. Unfortunately, you did not choose the extra 5 Dance Series DVD at checkout so we did not include it in your order but you did get the DVDs included with the System. To apologize for the inconvenience, we also upgraded your account to premium online access for free.
After receiving both a starter and Deluxe Kit, you requested a full refund which we processed. Upon processing your refund in full, your online access is removed according to our online system.
Kind Wishes, Laura (TAPfit Customer Service)
I ordered the Deluxe kit after reviewing this product left and right. The package arrived a few days late and only the floor arrived. After 3-4 emails, I was assured the remainder was shipping out soon.
After 2 weeks I received the "remainder": Taps, 1 "starter series" DVD and the elastic strip. No how-to books, no dance DVDs as pictured in the ad. This is most deceptive.
Company Response from TAPfit
Hi Kathleen,
Hope you are well and having a good week. If you would like to email our customer success team (support@tapfit.com), Jasmine would be happy to clear up any misunderstanding for you. On August 8th, you informed us that you only received a floor instead of the Deluxe system. We apologize for this error, it has not happened to us before and we have worked with the warehouse staff to find out why it occurred in this instance. Because you informed us that you were sent an incomplete order, Jasmine shipped you out the Starter system, which contained your missing items. This included 6 DVDs (our dance series workouts), your taps and arm toning band. Seeing as you already received the floor, these were the missing items sent to you complimentary after you indicated your order was incomplete.
To apologize for this error, Jasmine also refunded your purchase in full and upgraded your Online access to our Online Studio so you could access our premium membership, free of charge. In her correspondence with you, Jasmine rectified the incomplete items as soon as possible. Jasmine informed you of her correspondence with the warehouse about the unintentional error with your incomplete shipment.
This is the correspondence from Jasmine to you about your missing items.
Hi Kathleen, Thank you so much for your response.
I have filed a claim to our warehouse for the missing item and I have successfully processed the missing item for you for an immediate dispatch.
Order number: TF15XXX
Shipping address;XXXXXX
If there is anything else that I can help you with, please do not hesitate to reach out to me here.
Kind Wishes & stay safe,
Jasmine
TAPfit Customer Service Support
If you would like to email our customer success team (support@tapfit.com), Jasmine would be happy to clear up any of the details for you, as well as provide you with your refund receipts, the tracking IDs for the missing items and the proof of delivery to your address for the missing items from your original order. Our warehouse staff are sincerely sorry for despatching an incomplete deluxe system order in the first instance. They have had significant challenges with social distancing measures and capacity issues and while these have now been resolved, we apologize that they occurred in the first place. I will let Jasmine know you will be reaching out to her to clarify any details of your refund or order details.
Stay safe and well and have a wonderful day!