*C- on EVERYTHING but making the sale.
The sales experience was a breeze because that's when they get money out of you. Everything else was and will likely continue to be an xxxx show.
*Straightforward process but with negative visibility.
You need to be transparent with your customers! Giving them a date of delivery and then never meeting it or not keeping the customer in the loop around changes does NOT count as helping every step of the way.
*A bunch of thieves.
They sat on the balance check for my trade-in for more than a month and only released it after I reached into their butt to fetch it. And obviously no interest paid on the $10k+ amount that they earned interest for free on.
*Bait and switch.
They asked me to go with their own finance partner (Chase) stating that I won't have to do any legwork when it came to getting the out of state car registered (TX to CA). But here we are and I am being asked to provide a smog test and VIN inspection to them. I have them on record a number of times claiming that I'll simply get my registration in the mail within a few days of receiving the car.
Both of these tasks could have been accomplished by them before the vehicle was delivered to me.
I am in favor of online businesses but not when they're out to screw you over.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
