Sarah J.
Sarah J.
Raleigh, NCMember since August 2020

Reviews (1)


    • Aug 21, 2020
    • Verified Reviewer

    The Black Tux

    Absolutely do not use The Black Tux

    • Length of Use: Less than 3 months
    Overall Experience:

    Eleven days before my wedding we received an email that they did not have our color ties in stock. They gave me options for other colors, but none of them went with the theme of the wedding. It took me 3 hours while on vacation to get ahold of someone to get a refund. Eight days before my wedding groomsman started receiving emails that they didn't have their correct sizes in stock. We were supposed to have the suits to all the men 2 weeks before the wedding so why did they just figure out they didn't have the correct sizes 8 days beforehand? They didn't have anything for my dad and he had to go out and buy a suit and have it rush tailored 4 days before the wedding. The Black Tux was IMPOSSIBLE to get a hold of and was extremely hard to deal with. They blamed everything on COVID, but why was I just getting communication that there were issued 8 days before the wedding? They should have communicated that they were having stocking issues from the beginning. We were 4 months into COVID at this point and I'm pretty sure they knew they didn't have the correct tie colors or suit sizes far before 8 days before the wedding (especially since they guarantee you that you will have the suits 2 weeks beforehand).

    In the end, my father had to buy a suit from a different store and 3 of our groomsmen wore suits that were way too big/small for them. They didn't offer any sort of financial reimbursement. They are HORRIBLE, do not use them. AWFUL customer service and communication.

    Pros and Cons:

    • No “pros” were specified in this review
    • Customer service
    • Lack of inventory
    • The stress the week before the wedding

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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