Justin K.
Orlando, FLMember since August 2020

Reviews (1)

    • Aug 23, 2020
    • Verified Reviewer


    Horrible registration process

    • Length of Use: 3–6 months
    Overall Experience:

    Bought a car from Carvana, which was smooth. My temporary tag expired on June 30th and it’s August 20 and I STILL have not received my actual license plate and registration for my vehicle, which I was supposed to get BEFORE my temp tag expired, or at least a few days after. Talked to Carvana and all they could tell me is "it’s processing." For over a month it's processing?! Anyways, yeah, avoid buying a car from them if you have the option. Also, I’ve looked up online if other people have had this same issue with their registration process and yes, many people have. So it’s clearly an issue with Carvana.

    Pros and Cons:

    • Delivery
    • Options
    • Registration process
    • Customer service
    • Registration process

    Bottom Line: No, I would not recommend this to a friend

    • Aug 25, 2020

      Company Response from Carvana

      Thank you for taking the time to leave your honest review. It is truly disappointing to know that your experience has been less than ideal with us, as transparency is absolutely paramount to the overall customer experience. We truly apologize for the delay with your registration as we know the inconvenience it creates. After reviewing your account, we see you have been working with our Inside Advocates to assist in addressing and resolving your concerns. Please contact us at (800) 333-4554 should you need immediate assistance.

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