Reviews (1)

I heard a lot of good about this company so decided this would be the company I go through to start buying products. The problem started from once we made the order. After making the order about a week went by and I finally got an email saying they're out of stock on one of the rings I purchased. I was not happy about this as it didn't say they were out of stock when I was ordering them. This was for a gift. After emailing back and forth to the customer service I finally told them to send out the rest of my order and then once the other ring is in stock to send it out. At this point, I should have already received my order but because of the emailing back and forth, it took a while longer to get my order. That was just the first problem. Next, once I receive my order I received the wrong ring. Not only was it the wrong ring it was the wrong color and the wrong size. Again, here we go back and forth with emailing trying to get this resolved. They shipped the order again, I received the correct ring this time. They sent out a free ring, although it was not good quality, it looked like a ring that came from the garbage pile. As I stated in my title I wish for a better first experience. I was really looking forward to keep purchasing from this company. At this time I'm undecided whether I will or not. I'm still waiting for the ring that was out of stock.

Now as for customer service, they did a good job helping me out. Christy was wonderful to work with. One time I even received an email from her at around 3 am her time. She probably needs a raise. I understand they get busy but at times it seems that the team could use more people for a quicker response. I have yet to review the product as I'm still waiting for all the product to be received. The sad thing is as a company you may have a good product but it's sad the first experience could ruin keeping customers. Once all of the product I ordered comes then I can review that as well.