Lexus M.
Houston, TXMember since August 2020

Reviews (1)


    • Aug 26, 2020
    • Verified Reviewer

    Vroom

    Would not recommend

    • Length of Use: Less than 3 months
    Overall Experience:

    Bought a 2019 Infiniti QX80 and 8 days later the car will not start. We've also received zero help or guidance with the transfer of our specialty license plate. Along with, the day we were traveling to the dealership to pick up the car the salesman informed us the car was not available for pickup and only available for delivery (even though the trip was arranged with the salesman 2 days prior), upon arrival at the dealership they put my name incorrectly on the paperwork resulting in us being there an additional hour and not one person even verified we dropped off the vehicle we were trading in. The only reason we heard back from them on our concerns with the titling was when they called to tell us they mailed us the keys to our trade-in versus the garage door opener we left. What seemed like a hassle-free experience initially has turned out to be a nightmare. We've yet to hear from anyone on a resolution to the issues experienced. I wouldn't recommend this dealer.

    Bottom Line: No, I would not recommend this to a friend


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