Reviews (1)

I really wish I could give a good rating because much of it was good. I bought two cars in the past 6 days from Vroom for my wife and I.

The Good: The cars are nice vehicles and the online representation was accurate.

The Bad: Both times it was all great until the third party delivery process. They need to fire the company they have doing this.

The first vehicle was a 2018 Infiniti QX60. They called on a Sunday to inform me the vehicle would be delivered the following Saturday. The very next day some Jamaican guy who spoke no English showed up in our small gated neighborhood with an 18-wheel double stack car carrier. Had my wife not gotten sick at work that day and come home nobody would have even been there. The driver had driven through a storm and the vehicle was filthy. As he was leaving he backed into my neighbor's yard and trenched it about 6 times with deep 5"-6" trenches. I had to pay a landscaper to come and repair my neighbor's lawn but eventually, after working with Vroom, they reimbursed me the $225 for the landscaper. Once I went and cleaned up the vehicle I am happy with the SUV.

I thought for sure knowing what a debacle my first purchase was that they'd bend over backward to make sure my second purchase was better. Purchased a 2017 Q50 for my wife. This time I received an email telling me the vehicle would be delivered on or about August 23rd. Again the very next day and a week before the 23rd the vehicle was delivered. This time a Ukrainian guy who just dumped it in the driveway and left the keys in the seat. Nobody ever called and let us know they were coming. I was at work and my wife called and said "I just came home and the car is sitting in our driveway". This time the car was filthy inside and out. They had sprayed some sort of sanitizer on it and it has pinholes in the leather seats which were all filled with this white sanitizer substance. About an hour and a half later the Ukrainian guys showed back up wanting her to sign for the car. I guess he had gone to deliver other vehicles in the area. We ended up spending a couple hundred dollars to have the car detailed so it would look like it was supposed to look like when we got it.

They called to ask about my experience and I told them. The guy said "let me talk to my managers and see if we can compensate you." Never heard from them again. Again, the car was nice and the wife is happy once we got it cleaned. It could have been such a 5-star experience if they would just get a new 3rd part delivery provider. The current one does not reflect well on Vroom.