This was by far one of the worst car buying experiences I’ve had. It started off great, I spent a lot of time researching and picking out the car. I was so excited about the delivery. Like many people, going to a dealership is overwhelming for me, I have very little extra time throughout my day, this seemed like the perfect solution.
The delivery day finally came! They dropped off the car rather quickly and I was left to drive home. The sun was shining, I was so excited, I decided to open the sunroof. This is where the story falls apart. A horrible grinding noise came on...and the sunroof was completely stuck in the open position. Mind you, this is a 2018 with very little miles on it. I then spent a couple of hours trying to get ahold of someone at Vroom. Finally I reach someone, they said to take it right to the auto body shop. This is taking all day, I had to miss work. The autobody shop took a look at it and said it was obvious they had known about this problem and have been working on it. They showed me the fresh grease on the slider track. With that information, I decided it would be best not to keep the car. Giving Vroom the benefit of the doubt, I decided to do a swap. This literally took days to set up. I had to speak to about 10 people before they agree to cover the expense of a rental car.
Two weeks later my new car came in. I was so excited to think the nightmare is finally over. I get into the car just as the delivery person is driving away and find that the screen is busted up. The car was filthy. It didn’t have the features that were advertised. And instead of the one chip on the hood that they disclosed, there were about 20 which I couldn't see initially because the car was so filthy upon delivery. I’m now starting the process over for them to pick up this car. The company is growing too fast. And quality control has gone out the door. It’s extremely disappointing.
Bottom Line: No, I would not recommend this to a friend
