Darren N.
Woodland, CAMember since August 2020

Reviews (1)


    • Sep 2, 2020
    • Verified Reviewer

    Vroom

    The worst customer service ever

    • Length of Use: Less than 3 months
    Overall Experience:

    The worst customer service I have ever dealt with. I had a car delivered and the headlights did not work. I first tried calling (no answers), I then sent several emails (no responses), I then left a bad review and somebody finally called me back. Took two weeks. They assigned me a support ticket and that I would hear back 24-48 hours. Well, it's now been well past that and I have not heard a thing. Tried sending emails and calling and the same thing. NOTHING. I regret buying the car through Vroom. It had other issues, but I really only care about the headlights. Terrible non-existent customer service.

    Pros and Cons:

    • No “pros” were specified in this review
    • Customer service, there is none
    • Vehicle not as advertised
    • They make me get smog, estimates, VIN check

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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