My experience with Mr. Marcus and Coventry Direct has been exceptional. Mr. Marcus's patience and kindness in handling my case has been outstanding. He patiently waited through my bout with COVID-19 and the death of my brother gently keeping in touch without pressure. Once the timing was right, he handled all the processing with great professionalism, explaining each step along the way. When problems arose, he handled them promptly and came up with very acceptable solutions to all. I feel that my experience with Coventry Direct has been a very positive one primarily due to Mr. Marcus. He is a great asset to your company and should be considered a valued employee.
The procedures that are in place by Coventry Direct are well laid out, easy to understand, and handled in a prompt manner. Having dealt with many companies over my 76 years, I would say that Coventry Direct is one of the best I have had occasion to deal with.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend
