Bill excelled at a number of points in the process:
1. He explained the overall process well.
2. He communicated and kept us informed at every step.
3. Bill was able to put together a competitive package that met our needs.
4. He built a trust level that we felt represented Coventry as an ethical and safe organization for us to deal with.
5. When things did not go as planned with other companies, he would get on the phone to the other organization and get the information we needed.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Great communication with the company
Best overall offer for our policy
Flexible methods of transferring required information
Felt Bill was representing our interests
Took longer than I expected until he explained all the steps