I was asked to contact the back, and the company honored the guarantee fully.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this ReviewTried it for the full 3 months (bought 3 bottles), didn't notice any changes on my dark spots. For me a complete waste of money. Tried to ask for my refund since I was not 100% satisfied, but was told to try 3 more months. I asked what happens if I did try 3 more months and nothing happens, do I get 6 bottles refund or only 3 since it is only 90 days? No reply, except a snarky reply that I have to return everything back for the full refund. I don't know about others, but I don't keep empty bottles, they get trashed. I asked what do I do since I threw away the other bottles once used. No reply except a paper to print indicating I will get my full refund. I send it with what I have, the last bottle, and then I only get 1/3 refund instead. Their satisfaction guarantee needs to be more clear on how it works. A waste of my time and money. For those who are skeptical, but want to try, KEEP EVERYTHING if you want your money back!
Company Response from Gundry MD
Hi David, I'm Aria from Gundry MD. Firstly, I'm very sorry to hear that you did not experience the results you were expecting to see while using our Dark Spot Diminisher. In regards to our Money Back Guarantee, we do typically ask that our customers return all bottles, as this is industry standard. I'm very sorry for our miscommunication and for the frustrating experience you had to go through. I would like to issue you a full refund, without having to send anything back, as an apology for the miscommunication. Please e-mail me at Aria@gundrymd.com and I'll begin the refund process.