Do not use Vroom to sell your car!
They are a fraudulent company and are trying to scam you.
I reached out to Vroom on 7/20/2020 and they emailed me a quote for my car. I accepted the quote and filled out the online documents. A few days later, they FedExed me more documents and requested I mail them back.
Once that was done, they informed me that a company would be coming to pick up the car. It took 2 weeks for a delivery service to come (most likely due to COVID). They picked up the can on 08/05/2020.
I was told that a payment would be mailed to my lien-holder 2 DAYS later.
On 08/11/2020, someone verbally confirmed a check had been mailed.
It is now August 31st (2 days shy of 4 WEEKS) and after daily emails and phone calls with lengthy hold times, I was just informed today that no check has actually been mailed.
I requested to talk to a manager and they said they would email someone and to expect a response in the next 24-48 hours.
This company is a scam, and now I have to make another month's car payment because they didn't send payment out on time. For a car I don't even own anymore.
Do not use them to sell your car!
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review