Drew R.
Franklin, TNMember since August 2020

Reviews (1)


    • Sep 5, 2020
    • Verified Reviewer

    Vroom

    Vroom is the worst

    • Length of Use: Less than 3 months
    Overall Experience:

    This is hands-down the worst car buying experience I have ever had. Our salesman slid in charges that weren’t supposed to be in the contract. The delivery was set up for a certain day in advance and then on that day, the car didn’t show up. The delivery was rescheduled but never confirmed and the car just showed up a couple of days later. When we contacted them to say we wanted to return the car they tried to charge us fees that weren’t in the contract. I had to get a supervisor on the line to resolve everything. Awful, just awful.

    Pros and Cons:

    • Finding the car online was easy
    • After finding the car online it was all downhill
    • Terrible communication
    • They try to charge hidden fees
    • Timelines are frustrating

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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