I’ve been trying to pay my bill for two months. Every time I call they tell me the same line that my account wasn’t open but that it is now and that I’ll be able to pay my bill in 3-5 business days. I’m never able to.
I’ve told their customer service department that and they literally don’t care at all. They just give the same line over and over again until I hang up.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Smile Direct Club
Hi Mckenzie, thank you for taking the time to leave us with this feedback. We are concerned to hear this as our customer care teams are available to assist via phone, email, sms, and social media 24/7. In order for us to further assist, please reach out to my team directly at reviews@smiledirectclub.com. Best, Jeff.