Kelly A.
San Jose, CAMember since September 2020

Reviews (1)


    • Sep 12, 2020
    • Verified Reviewer

    Vroom

    Do not buy from Vroom!

    • Length of Use: Less than 3 months
    Overall Experience:

    The salesperson of course was very nice. But it went downhill after that. They initially scheduled my delivery on a Sunday between 8 to 5 and no one ever called or showed up, and when I called they said my car was at the hub. I got the total runaround for the following week. My car showed up the following Saturday. I was scheduled between eight and noon and the car showed up at 6:30 PM. I literally wasted two days waiting for my car. When the car did arrive it was filthy, hadn’t been vacuumed, wiped down, or washed. And the worst part is it had two dents on the passenger side that they did not disclose. They did give me a $100 check to get the car detailed, which didn’t even pay for a detail. They refused to do anything about the dents. I highly recommend you DO NOT use this service! Run!

    Pros and Cons:

    • The price was fair (except for the dents)
    • It was the car I had been looking for
    • Horrible customer service
    • The car was filthy when it arrived
    • The car had damage I was unaware of

    Bottom Line: No, I would not recommend this to a friend


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