Lindsey L.
Redmond, ORMember since September 2020

Reviews (1)


    • Sep 12, 2020
    • Verified Reviewer

    Vroom

    Great until they got my money

    • Length of Use: Less than 3 months
    Overall Experience:

    They were great right up until I transferred $15,000 to them, then communication almost completely stopped, they gave me multiple delivery dates and I had to wait on hold for an hour to confirm the actual delivery date, didn't tell the delivery company they were delivering to a home instead of a dealership, and NEVER GAVE ME MY TITLE or told me when they might be sending my title even though the car was delivered a month ago. They said they'd send an email in a few days, nothing. None of my calls have been returned and my emails have been completely ignored for a couple of weeks now. Every time they say they'll return a call or send an update, they never do.

    Pros and Cons:

    • Sales person was great
    • Price was great
    • Convenient to buy online
    • Haven't communicated with me about my car title in a month
    • Customer Support is overwhelmed and doesn't return calls or emails
    • They don't communicate well with the delivery companies

    Bottom Line: No, I would not recommend this to a friend


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