After Vroom received my $500 deposit, communication stopped. I had to constantly call to receive the basic info. I even had to call them to finalize the sale so I could send them a check. Once this was done I was told that delivery would be 10 to 14 days, the next night the delivery man called to say he would be at my residence at 7 am. Glad that I could be home. Frustrations (anger) continue to this day. I've recently called 3 different times requesting a Bill of Sale which is basically a receipt for the $29,500 cash I sent them 4 weeks ago. I've been told it would be emailed and/or FedEx numerous times (my state requires proof of ownership in the vehicle). NOTHING! The next step is contacting the State Attorney General Office to open a fraud investigation.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
